IDA InSite replaced manual invoice handling across a high-volume grocery accounts payable function.
Invoice volume was growing faster than the AP team, and a large share of processing time went on matching exceptions and vendor status enquiries.
InSite was deployed with intelligent capture and self-learning matching, plus vendor self-service to remove the highest-volume enquiry category from the team entirely.
Touchless processing rose steadily as the model learned the vendor base, and the team moved from processing to exception management.
A clean-core transformation that removed years of accumulated custom code while keeping store operations uninterrupted.
Profiling, cleansing and reconciliation ahead of the migration, so the new core started from data the business trusted.
